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What we offer
Package Release Retained
Do you have retained a package? We help you to release it.
Customs Agency
We will help you with any paperwork, documentation with customs.
Release in the USA
Retrieve your held packages within the USA.
What is the process?
Follow these steps to unlock your held package:
Reason for retention
Please contact the courier to ask the reason for the retention and release requirements.
Get in touch with us
Gives you all the data provided by the courier, and shipment details to our advisors.
Release of the package
We will communicate with you to notify you of the date and time of release of your package, and when will arrive to your door.
Most common reasons of retention packages in customs.
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Taxes
Depending on the item may be a payment of tax.
Special permissions
NOM, Certificate, permit additional type of merchandise.
SUBVALORACION OF THE GOODS
This case occurs when the supplier offers a price estimate on the product below that it would be their actual value.
Goods suspected or dangerous
Customs determines whether to retain the package in case of not being able to identify the contents of the package, if you have come to the conclusion potentially be dangerous, or suspicious, or of violating any of the rules, shall be retained and examined; the receiver must have the required documentation to prove that you are not located in this bouquet.
Most common reasons of retention packages.
Value invoice up to $1,000
Requires sanitary permit
Subvaluar the goods
Requires NOM
The merchandise is repetitive
Inspection required PROFEPA
Goods difficult-to-identify
Food grade
Required list of importers
And much more...
Do you buy a lot overseas? Get your address in USA free.
We take care of all the documentation of your purchases, we guarantee a correct import of your products to Mexico, and exceptional handling of your goods in international territory.
Don't let the e-commerce international charging absurd amounts for the export service to your country, and start to enjoy the substantial savings on your online shopping.
The experience and results
These are some of the testimonials from our clients.
I am a veterinarian and I bought by AliExpress a diagnostic device, customs held it. My money is going to be lost, I contacted the advisors, and very quickly gave me a solution and I already have my working tool.
I bought online a few cosmetics that were bid, and held them. I requested a list of importers, and letters of the manufacturer, I thought that my investment had been lost at that time, and they solved my problem. I highly recommend it.
I stopped for a few collection items, they told me that I needed to list of importers, the value of the invoice exceeds the amount for the shipping, and I needed a customs broker, she was already going to lose, I contact me, and helped me to release it.
Avoid problems with customs and keep your packages
Your allies in import and export, tell us about your company, project or need, we have a consultant and solutions for you.
Contact an advisor for what you lead them from making the purchase, and coordinate the delivery of the goods to the door of your home or business.
More than 25 years of experience behind us. If you stopped your package, all is not lost.
Contact our team of advisors to help you in the process of release of your merchandise.
Schedules
8 am – 8 pm m – f
8 am – 5 pm Saturday
Offices
Hidalgo
Mexico